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Testimonials
Chris and his team are top professionals in this field, they delivered on time and on budget, with the final product being the best piece of pre-business planning a company could hope for. Their ability to depict and model innovation opportunities from all angles is quite simply phenomenal! An outstanding piece of work.
It was important we put into place a driver of a different way of thinking. Umio made a lot of people to think differently about user needs. it allowed different parts of the organisation to come together and understand users in a different way, leading to the successful development of several new ostomy care products.
Umio deliver great tools for those looking to ensure their new product development, commercial and design path is right from the start ... if not earlier.
Healthcare systems the world over are struggling to innovate to respond to the ever-growing demands upon them. Umio’s approach is distinctive and powerful, and should help.
In all my years in business, I have never heard such a glowing reference of a company. On this basis, I have decided to go ahead with the project with you, immediately.
Umio calls for a paradigm shift in the way we think about value and how we create it... a starting point for a journey that begins with asking what we mean by impact and what we mean by value.
Your diagnostic market opportunity assessment project was so impressive that my Board will sign off Umio as a provider without hesitation. Your work is far more detailed and precise than that delivered by our incumbent providers.
Umio’s model is way ahead of how medical service providers and pharma / device manufacturers think today. It gives them a way to categorize and simplify complexity and understand healthcare interactions at a much more actionable level. Excellent work.
The Umio framework is comprehensive and just what we need to help deal with the complexities of health care as we learn to value differences and activate capacities. Umio is doing amazing work.
In Value-Based Care, we pursue success at the enterprise level through measures and dollars. Umio reminds us that humans assess their outcomes based on whole lived experience. Life is lived outside the health service siloes.
The Health Ecosystem Value Design framework is a complete model... and I mean COMPLETE. It's a holistic, unified model of lived experiences with health; a model that leaves no factor or root cause unexplored. The HEVD model captures every force affecting the lived experiences of people with health issues; providing a path and a hope for improving the lives of those who suffer. What nobler pursuit is there?
An invaluable framework for understanding how to reimagine, redesign and transform our global health ecosystem. This is an extraordinary next step in your leading edge thinking on the evolution of health and care systems. Kudos to Umio for providing a pathway towards a new paradigm of global health.
Umio offers a very robust, timely, and highly useful ecosystem design framework, based on an artful combination of strategic and design thinking within a solid ecological systems perspective that is essential to address today's complex health and other service/business challenges.
This new book from Chris Lawer and Nicki Sutton is quite possibly the most important book on tomorrow's customer experience I shall read this year. If you have anything to do with the customer experience at all, even if it is not in health care, read the book, then put it down, read it again a few days later and go for a long walk to think about its implications. I can guarantee you will not be disappointed.
Chris Lawer has immersed himself in a parallel journey over the past decade, diving deep into the lived experiences of individuals and thinking long and hard about the deep systemic challenges that persist in our health and wellbeing today. Of major significance is how the Umio framework reframes our conception of value in health and care systems. A masterful job... A clarion call to re-imagine health and care.
Chris Lawer is always a precious source of inspiration. Having an ecosystem perspective is essential for any kind of business.
Chris does not allow us to be sloppy or lazy. If we let him, he will guide us on a better path forward. His book and models are cutting edge and essential to thinking differently and well about healthcare.
Over the last 10 years or so I have watched Chris unfold his ecosystem ontology based on extensive readings of philosophy, journal research, practice and deep, deep reflection. I’m not surprised the five star reviews he’s receiving. Leaders in the health field should view some of his conference talks as a taster before reading his book on total health systems.